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Collectors for Sprint PCS

Date: Mon, 02/05/2007 - 17:23

Submitted by smf8261
on Mon, 02/05/2007 - 17:23

Posts: 27 Credits: [Donate]

Total Replies: 5


I am tring to offer help to my cousin who is a single mom. The only thing she has on her credit is a problem with progressive ins co. We actually disputed it and have yet to hear about it (she didn't even drive when the debt was made). Now a CA is calling about a sprint bill she hasn't paid for a while now. They are actually calling her parent's house. I told her to send the DV and then her parent's should send a cease and desist letter. When the calls come, they are automated and say that if you are the person, hold on over and over again. After 5 min there is still no one there?

What do you do to find out who the creditor is when it is an automated caller? Should you continue to hold even if she isn't there?

Any further suggestion would be great! I actually told her to call sprint and make arrangements. What would she say to get them not to put a neg comment on her CR? How do you ask them to mark Paid in full after she finishes the payments? Do you think Sprint will settle for a lesser amount?

thanks


I have only dealt with Verizon and have always found them easy to work with. I would suggest she call Sprint. I would think they would set her up on some type of payback plan. Best Wishes KYSIDE38


lrhall41

Submitted by KYSIDE38 on Sat, 02/10/2007 - 12:38

( Posts: 2477 | Credits: )


Unfortunately Sprint is infamous for terrible customer service. Not because they are nasty or hard to deal with, but because it's next to impossible to get to talk to a live operator! My cell service is through them, the one time I had a serious problem they listened and helped me out...When I finally got through! :lol: Good luck, I think it'll work out fine for you.


lrhall41

Submitted by finsfan13 on Sat, 02/10/2007 - 13:48

( Posts: 6919 | Credits: )


:shock: :shock: Me being a little adverse to calling any creditor,I tend to disagree with calling them for the following reasons:
1.As stated above,really hate talking to computers.
2.No legal proof of settlement or discharge etc.unless you are allowed to record calls in your area.
3. My opinion you talk to one rep make agreement next rep claims it never happened.

What I would do is send either a debt verification or validation letter to them.Letter depends on if they are using in house collector or third party.If in house then fdcpa does not apply but they still have to follow any state laws in your area as well as just having common decency when speaking to their customer. Good Luck!


lrhall41

Submitted by cajunbulldog on Sat, 02/10/2007 - 15:04

( Posts: 4850 | Credits: )


I have a delinqent accout with sprint... I have been trying to pay the bill for about 2 years now. I called sprint customer service, then they gave me the number to their collection agency. I called the collection agency and the sent me back to sprint. i have been going back and forth BTW and the collection agency for the pass to years. why is it so hard for them to find my account? so that I can pay the shit and get it off my credit. who and where can I call to find out imformation on an old account?


lrhall41

Submitted by on Mon, 02/26/2007 - 14:13

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