BIG said that my payment is returned

Freaky Friday posted this a couple of months back

The phone number I have for BIG is 877-282-5450. Address is Northway House, 1379 High Road, Whetstone, London, England, N20 9LP./


Hope this helps.

Thanks Roxy!!!!

Tina, there is this one as well, but from everything I read this is just a drop box and they are actually located in England.

B I G Payday
1005 Terminal Way STE 102
Reno, NV 89502-2179
Telephone: (877) 282-5450
Fax: (877) 762-7350
big-int.com

You can use this to file with the bbb and the other address, use to file with the FTC. If I remember correctly, the BBB does not handle cases for out of country addresses.

THE FTC, is FTC.org .

Thank you, I did file a complaint with both the BBB and FTC.

Does anyone have any experience with filing complaints through these places? How long does it take to hear anything or do you hear anything? I have never had to deal with anything like this before.

The FTC will send you an e-amil letting you know that your complaint will be kept on file. The BBB should send you an e-mail letting you know that your complaint has been assigned and forwarded to the company and the company has 30 days (I think) to respond. Then, if the company responds, they will give you time to acctept or decline the response. If the company does not respond you will receive either a letter in the mail or an e-mail with the apologies of the bbb and a recommendation you file with your state agency or go to small calims court. It seems like it takes forever, Most of mine took 60 days or so.

And what kind of outcomes did you get from your filing complaints? PIF's?

Honestly, of nine filed, one PIF... and 5 where the agency would not respond. The other three...no response yet.

What happens if the company doesn't respond? Have they still been after you to pay them or have they left you alone? Are they illegal companies and did you overpay them?

Mine were all illegal and way overpaid. And yes, they have continued to call me...but I kept emailing a response...eventually the calls lessened and now I get one every once in awhile. A couple have sent me to collections but that is easier to deal with than the actual companies.

tina, use the Reno, NV address when filing your complaints. That is the address the agencies use to connect the pdl with their illegal activity. You said you filed with the BBB and the FTC. Excellent. Do not leave out your state AG. File with them. Also, do not speak with BIG. You need everything documented. I know you were just trying to get an address; however, you never know what they are going to say. Everything done with them must be in writing. You will need this documentation.

Anyone have an email address for them?

break, I received an email from them once, but it was just a "computer generated" email. One that you couldn't respond to. I'm not sure if anyone does have a "working" email for them. I'm bumping this up. Would be great to have one!

Yeah, I could use one, considering I hang up onthem 1-3 times daily.

You mean you don't say "wrong number" or "they no longer work here"?????

I got tired of that one...lol

And thankfully I switched jobs after I got the PDL's, so none of them have my job phone number. My old job must get quite a few though.

Well, at least they're not lying when they say "They no longer work here." :lol:

LOL...exactly

I told GFS that I quit and left the country...that was september and I just got a call yesterday on my cell.

They only called my work 1 time. Fortunately I work for a bankruptcy attorney that DESPISES payday lenders. :)

He actually picked up the phone, told them them were in violation of privacy laws because they told him I had a loan with them,and then rattled off a bunch of legal mumbo jumbo... I haven't heard a peep from them since!

I would ahve loved to be a fly on the wall in their office (the pdl office) :lol: