Resurgent Capital Services

first welcome,second two things.

1)it is up to them to prove you owe this.not you to prove you don't.
2)dispute the entry to the credit bureau's.

if you do a search in the bar at top right you will find out what you need to know about this bottomfeeder CA.what number shows pn his caller id?that would help in getting an address to send the DV and C&D letters.

Has he received written communication from Resurgent? If not, next time they call, inform them they had 5 days from initial contact to mail a dunning letter. Verify your address and end the call. Do not speak to them again. When you get the letter, request debt validation.

BS that the bank statement is not proof, it is plenty of proof. As it is, that company is seriously violating your father's rights. Have your dad call Old Navy and see what they say the status of the account is. If they do have it listed as paid, have them send you something to that effect that you can use. Also, you need to send the company a debt validation letter, certified mail, return receipt. In this letter you again state that this bill is in fact paid and that they are not only illegally collecting, but that they have put fraudulent information on the credit reports. Have a copy of the statement showing the payment to Old Navy and black out any sensitive information such as an account number. Use a pen to circle the debit in case these bozos can't see it. In form them that you are giving them 30 days to close out that account and to remove it from the credit reports, otherwise you will take the matter up with your local small claims court and let a judge deal with it.

If you get the letter from Old Navy showing the account closed in good standing or with a zero balance, immediately make copies of it and sent that along as well to Resurgent, CMRR. If they fail to remove it from the credit reports or continue to attempt collections, take them to court.

they are really a bad collection agency i sent them a debb validation letter back in sept and asof now they have not sent me anything just a few phone calls
go here you see how bad they are budhibbs.com