America Online stopped collection activities

Date: Mon, 03/06/2006 - 07:29

Submitted by Htgt123
on Mon, 03/06/2006 - 07:29

Posts: 156 Credits: [Donate]

Total Replies: 9

So I assumed my AOL account was cancelled since my automatic payments were returned. They kept stating that my account was going to cancelled. Finally in December I had to call and cancel it even though payments were not made on the account. When I spoke to the rep I explained this to her and she said well you still owe like $76.

I contacted the BBB in Florida and explained the whole situation. Well on Friday I got a letter from AOL stating I knew this and it was in my contract, etc. However at the end of the letter they stated they cleared my balance and all collections would stop.

Yeah!!!!!! Be careful, just don't assume they cancel you even if they say they will.

Is the contract thing with AOL something new. Before, I only kn

Is the contract thing with AOL something new. Before, I only knew it as month to month. And it was automatically charged to either a credit card, checking account, or telephone service.

Mike

lrhall41

Submitted by Teleport on Mon, 03/06/2006 - 07:41

( Posts: 1388 | Credits: )

Not sure if the contract is new or not. I had the account for a

Not sure if the contract is new or not. I had the account for about 4 years. I didn't request a copy of the contract or anything. But who knows with these companies. It was probably something electronic.

When I filed my complaint, there were several BBB complaints on the company. I also vaguely rememebr seeing some big case against them. Who knows.

lrhall41

Submitted by Htgt123 on Mon, 03/06/2006 - 07:45

( Posts: 156 | Credits: )

Good to hear it was cleared up so nicely!! Doesn't usually end

Good to hear it was cleared up so nicely!! Doesn't usually end that way. I guess filing a complaint can do you some good!!

~Mary

lrhall41

Submitted by Mary on Mon, 03/06/2006 - 08:42

( Posts: 1344 | Credits: )

wow, I'm with Mikey, I was wondering if the contract thing was n

wow, I'm with Mikey, I was wondering if the contract thing was new. Because I, too, thought it was a month to month thing and you can call up and quit anytime. I use AOL as well. Never know though. However it is set up, at least they've dropped it for you! shirley

lrhall41

Submitted by imkimssister on Mon, 03/06/2006 - 08:46

( Posts: 1301 | Credits: )

Sounds like a step in the right direction

lrhall41

Submitted by Cow & Chicken on Mon, 03/06/2006 - 08:49

( Posts: 3571 | Credits: )

You should keep this letter safely. You never know if they will

You should keep this letter safely. You never know if they will come up with some peculiar claims in future or not.

lrhall41

Submitted by stanley on Mon, 03/06/2006 - 09:38

( Posts: 1639 | Credits: )

stan is right on! hang on to that letter in case something else

stan is right on! hang on to that letter in case something else comes up about it later on, then you're covered.

lrhall41

Submitted by imkimssister on Mon, 03/06/2006 - 09:43

( Posts: 1301 | Credits: )

Oh yes. I will frame the letter - LOL!

lrhall41

Submitted by Htgt123 on Mon, 03/06/2006 - 13:21

( Posts: 156 | Credits: )

I have chosen to use AOL a few times in my internetting "career"

I have chosen to use AOL a few times in my internetting "career" and it never fails that the man or I have to go through the cancellation motions twice.

A quick web search will show that this company is known for its sloppy cancellations, among other complaints.

lrhall41

Submitted by snow_angel on Mon, 03/06/2006 - 15:44

( Posts: 22 | Credits: )