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What action can be taken against Account Solutions Group?

Submitted by on Thu, 12/30/2004 - 22:53
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I've been surfing around for information and ran across this page. I am irate over some phone calls I have received do to the rudeness of the people calling. I am not associated with the person they are calling for; I do not even know who it is.

Over the last week or so I have received numerous calls from Account Solutions Group. The first call occurred right before Christmas, the person on the line asked for "Jennifer Maxwell". When I told them that there was no one in our home by that name they asked who they were speaking to. I refused giving them any information and requested that the person identify himself and the company he worked for. The person would not tell me anything other that he was calling from New York from a company he called "Account Solutions." Unimpressed with his answer I told him that I did not have any information for his continued inquiries and asked him to remove me from his do not call list. He told me that he wasn't selling anything and continued to ask me for information. He was able to pull up information on who I was as well as my wife's name and asked me to confirm it. I told him to put me on his do not call list and terminated the call. The call struck me as funny because of the rudeness of the person on the phone and how elusive the person was to any questions about who he was or why he was calling.

Early this week I received a second call from this company. I immediately recognized the call because they again asked for "Jennifer Maxwell". I told the person I had already received a call and asked to be put on their do not call listing. The person again was elusive with any questions about the reason for his call and again pulled up information on myself and my wife. I told him again to put me on their do not call listing and hung up the phone.

Wednesday I received a third call from Account Solutions Group. The person again requested "Jennifer Maxwell". I (at this point extremely frustrated) told the person that I had received numerous calls from his company and had requested to be put on a do not call list. I asked to speak with a supervisor. I was placed on hold and a few moments later told that one was not available. I asked him to take my name out of their listing. He asked to confirm my phone number and address. I told him that I was not interested in confirming my address or any other personal information to him. He told me that if I did not confirm my address he would not remove my phone number from their listing. I told him that was ridiculous. He again started asking questions about "Jennifer Maxwell" and stated that if I did not answer the question he would not take my phone number out of the listing. I told him to remove my listing and told him I would be reporting this incident to the Indiana State Attorney General. I then hung up the phone.

Thursday evening my wife received another call from a company the person would only identify as "ASG". They asked her for "Jennifer Maxwell". When she asked who are they representing they stated, "That depends on who I'm talking to." My wife told them we were not interested and hung up the phone.

I looked the company up on the Internet and found their phone number (the number they gave me during the third call did not work when called.) I noticed a couple of postings on bulletin boards where people said they were "Unlawfully Harassed" by this company. I also found out they are a collection agency of some kind. I called the number on one of the posting and managed to speak to a supervisor. After speaking with her for some time, she said that I am now out of their listings.

I am tired of being called by people like this in the privacy of my home. Even if I did know a Jennifer Maxwell asking to remove from their listing should have been respected by any ethical company. I have enrolled in "Do not call lists" in the past but these people always seem to find a way around the system. What action can be taken to discourage companies like this one?


Anthony, before you start talking about my company, why don't you enlighten me as to what kind of company you work for?

Oh wait...your career seems to be posting things on the internet about a company you know nothing about.

Big tough guy you are...we are all still waiting for you to show up at ASG. Thought you were going to come and talk?? What happened to that??
Go get mommy and have her help you come up with more witty things to say, moron


Submitted by on Mon, 05/28/2007 - 11:42

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Wow Anthony, you really have me scared now. Can I be expecting you at the office tomorrow? Your last post sounds like you may be on your way to see me! Great!!

Please don't say "to be continued"...the suspense leaves me wanting so much more, then you let me down like that. What were you thinking? Did your lightbulb stop flickering there or what?? You should know better than that Mr I get off on threatening collectors because I'm a deadbeat debtor and have nothing better to do.


Submitted by on Mon, 05/28/2007 - 18:55

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Hi tony, remember me? guest here. i see that my side kick is doing well in shuting you up. nothing youve said so far tonylemon, was at all clever. i can only imagine what your credit report looks like. probably have 20trades, 19 r09s, and one in good standing cause mommy is a co-signer. Pay your bills and the phone calls will stop. PRETTY SIMPLE. Ask mommy on how to balance a check book, im sure youve bounced quite a few checks in your day, tonylemon. HOLLA!


Submitted by on Mon, 05/28/2007 - 19:13

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Sidekick AND Guest...go back and read your posts! If you (or the company you work for) had any knowledge of how to deal with people, this thread would not exist. You have proven here what kind of people, and the kind of attitude they have, that ASG has working for them. There is a way of handling every situation, and 'your' way is ALL wrong. Think about it (in between the nasty phone calls to us people who owe a debt) I, for one, am not going to deal with someone who thinks that debtors are scum of the earth and we can just pull money out of our ________!!!!! Work with me in a human like manner and show me the same respect that you would want, talk to me, tell me what my options are, if I get snooty, you should know how how to deal with that and unsnoot me. :D But it seems to me, just by your posts, that you just add to the fire when you should be trying to put the fire out! You deal with the public, you are not any better than the rest of us, remember that next time you have to deal with a debtor. But as it is now, by YOUR snootyness, don't call me, I'll call you! You won't get anywhere with me to pay up if you can't find a way to discuss the situation like a mature human being.
As the song goes 'I see your true colors shining through'!!!!!!!!!!!!!!!!!!!!!!


Submitted by countrygirl on Mon, 05/28/2007 - 19:24

countrygirl

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countrygirl, the problem is that you WON'T call us regardless, and you damn well know that. give me a break.....
if you get snooty with us we have a right to give it back to you because debtors bring this upon themselves in most cases. yeah sometimes there are situations people can't control and we realize that....but for the most part we deal with scumbags who don't know how to use credit or their bank accounts the right way


Submitted by on Mon, 05/28/2007 - 19:44

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countrygirl, are you the same person that everytime we call you hang up? How do you want us to treat you when you cant even return a phone call. stop trying to run, your not gonna get anywhere with us. your just a number to us, but guess what dont call us when your account gets sold to a law firm and the real fun begins for ya. guess you should of answered the phone instead of being "snooty" to us. remember this your on the wrong side of the phone! HOLLA!


Submitted by on Mon, 05/28/2007 - 19:47

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Guest and Sidekick...I am not running, I am not hiding, and if there should happen to be a human on the other end of the phone when ASG calls, I will talk. HAS there been a human??????? NOPE! If I hear a recording, I hang up, when you call before 8, I won't answer as I am to busy entering the date and exact time in my ASG log and saving the data on my caller ID, if you call and leave a message so that anyone can hear, I will not call you back as I am to busy saving that message and logging the time and day in my growing ASG log, and again, saving the data on my ID, if you call and I answer only to hear NOTHING on the other end, I will hang up and, well you know, log the time and day in the ol ASG log, and save the data on the caller ID, if you call and when I pick up and all I hear is a CLICK on the other end, I, again log date and time, save data on caller ID and then I call the phone company to file a complaint on the clicks and the no talks. In fact MR Guest, Guest and All of the ASG staff.....my phone is now monitored by the phone company, I have had to many hang ups, no one talks when I pick up, and tell me if I am wrong---that is against the law! Sell my debt to a lawyer, you wouldn't have to if you knew the word COMMUNICATION!!!!! Okay. so "I" should happen to call YOU????? And only to be told pay now ALL of it or we will sell this to an attorney????? I am a caretaker to my husband who is disabled, if the government were to send someone in to do what I do (so I could get a J-O-B) it would cost a whole lot of money to the tax payers, I think they want to keep me right where I am at. Yes I was doing great paying my bills until this disability happened, I will pay, I just can't say when and how much right now, and I don't need to be reminded of it by your CLICKS, no talk calls, recordings, or messages. Pay and the calls will stop????? Is that all you can come up with????? No lets try and work through this??? I have read several times from here..."pay and the calls will stop". I guess since no human ever talks, except for leaving the messages for all to hear, you all need to add that to one (pay and the calls will stop) to the recordings you use when a call is placed to a debtor. At least I'd hear something on the other end! AND again, I am not hiding, running, dodging, avoiding, pretending the phone is not ringing, not being snooty either. (snooty to whom????) I owe a debt, I will pay, but I will not loose my house, ins, car, and whatever else I own. But you wouldn't care one way or the other, just "pay and the calls will stop'" and "we will sell this to a lawyer". Well, I can't pay, so keep those calls coming(the phone company is on top of things now) and sell it to a lawyer, are YOU going to make any money by that? Wouldn't a simple human to human call somehow seem a bit more promising to YOUR income if you could possibly shake off that 'pay or else' talk and discuss the situation with me? I guess I am expecting to much here??? I mean where in the book does it state that a human should maybe take a stand and dial the debtor with their own lil finger? Where in the book does it state that ASG can break the law a number of times and get by with it? Where in the book does it state that ASG can do prank calls and get by with it???


Submitted by countrygirl on Mon, 05/28/2007 - 22:08

countrygirl

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Sidekick and other Guest,do yall care to contribute to this topic in any useful manner or do I have to delete all of your posts.You have do nothing but spout garbage to date. This forum is about helping people and if you do not wish to contribute,you can leave.Anthony is a consumer advocate just like I am and the only thing he is stalking is companies that break the law.Just because Asg is now owned by a company from India does not put you above the law!Countrygirl please retain counsel and turn over your evidence to them so lawyer can file suit. You should have more than enough violations by now and some companies understand nothing but a summons with a Federal complaint attached to it.


Submitted by cajunbulldog on Tue, 05/29/2007 - 07:33

cajunbulldog

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From here on out, I will be ignoring these empty comments from our rude guests, and Country Girl, you may join me. Anyone else wish to ignore the rude and unwelcomed comments from this person, because, I should point out, this is only one person commenting, same IP address...very funny stuff, alter ego I suppose. Lets all start ignoring this teenager.


Submitted by Anthony Lemons on Tue, 05/29/2007 - 11:15

Anthony Lemons

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These are not rude comments being made at all, i believe here in America we have the freedom of speech right. you are bad mouthing our employer i think think we have a right to defend ourselves. Delete our messages that is fine, all that shows is you trying to not see what we the collectors go through. You claim anthony that you are trying to "help" the debtors, but answer this question, what happens to the account after the collections process? i agree that sometimes a collector can be harsh, but normally the debtor brings it on themselves. countrygirl, you can have all the logs you want, but is ASG the only company you owe? most likely not. Id be more worried if the phone calls actually stop, atleast you know that its collections calling and not a legal department serving you. You poor person,freedom of speech applies to the US government.Read your laws again.Cajunbulldog


Submitted by on Tue, 05/29/2007 - 15:30

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If anyone is interested, I have compiled all of the comments which are in "defense" of ASG, and I am sending them to ASG to see if the comments here are in accordance to how they want to be represented by an employee of theirs. I will also be sending them the IP address of the 'Guest' representing ASG so that their legal department may pursue an avenue of recourse, if in fact they find that the comments in their defense are not in line with their Mission Statement. I too, with my resources will investigate along with ASG, to get to the bottom of whoever this "representer" of ASG is.


Submitted by Anthony Lemons on Tue, 05/29/2007 - 15:38

Anthony Lemons

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I should say, at this point, my investigating of the IP address, lead me to a representative of the Internet Provider, and they are looking into the Internet harrassment law which was recently passed by Congress, and if they review the comments in this thread to be just that, our friendly guest may have to find a new Internet Provider to comment from and face CRIMINAL CHARGES, not civil. I'll get back with you all.


Submitted by Anthony Lemons on Tue, 05/29/2007 - 15:41

Anthony Lemons

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If our guest doubts what I am capable of, and willing to do, to make you accountable, then read this story, and please do not take me lightly, up until this point, I have humored your comments, but no more:



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S e xual Harassment Info
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Murphy hid his identity with special email programs and created the "Anti Joelle Fan Club" (AJFC) and repeatedly sent threatening emails from this alleged group.


http://crime.about.com/od/online/a/web_harass.htm

[color=Red]****Adult term removed - Jason[/color]


Submitted by Anthony Lemons on Tue, 05/29/2007 - 15:44

Anthony Lemons

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Anothony, give me a break! I didn't come on here threatening people. Internet discussion boards are for varying opinions, so get over it. Criminal charges?? PLEASE!!!! Do you really have that much free time on your hands? You really have nothing better to do??
Go ahead and track me down, I'm terrified. All I did was voice my opinion. It's called freedom of speech...deal with it. If you don't want comments on here that aren't in line with your beliefs then why don't you start your own board, moderate it, and delete any and all posts where you don't agree 100% with what the person is saying. You were the tough guy saying you were going to come to ASG and find people there. Did you send that along to them also??

Get a life pal


Submitted by on Tue, 05/29/2007 - 15:49

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Well Mr I can track your IP address and call your internet provider and come to your workplace and find you....you seem to have all the resources at tyour disposal. Shouldn't you know my identity already? I'm not committing any crimes. That is the lamest thing I've ever heard!

Posting your opinion on an internet message board under a chosen screenname. What kind of sentence will I be looking at here? Think they'll send me to min or max security?


Submitted by on Tue, 05/29/2007 - 15:56

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I dont think this is a private massage board. nice try anthony. But ill do ya a favor, ill stop posting messages if you stop giving people bad advice, deal? Id becareful on threatening lawsuits unless you are gonna follow through on it. ill let you know if i gotta get a new internet provider, i forgot there is only one to choose from! Maybe side kick and I should should look into on what your doing as well! Have a nice day anthony, oh and again NICE TRY!


Submitted by on Tue, 05/29/2007 - 15:59

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Sidekick...yes, it is the only thing I owe. You jumped to conclusions that I owe more than that. You also jumped to conclusions that I am hiding. You also jumped to conclusions that ASG is doing everything legal and therefore they can not get into any trouble. You sure do jump alot........ I came to the conclusion that you are ignoring alot of my questions to you and comments, who is hiding????? Me??????
FYI---I do owe house payments, ins, and car payments, which are payed.


Submitted by countrygirl on Tue, 05/29/2007 - 20:22

countrygirl

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Again to the collectors posting,if you do not wish to remain on topic & contribute to it without all your personal commentary,I will take the steps needed to banish your right to post here.Please do understand the the freedom of speech applies to the US government.This is a privately funded board and we will moderate in accordance with our rules.


Submitted by cajunbulldog on Wed, 05/30/2007 - 04:56

cajunbulldog

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They have been calling my house harassing me almost everyday for the past month...and its not even for me.

They somehow have my phone number (that i just got 6months ago) and asking for some girl named Cindy. No matter how many times i tell them my name and parts of my address they won't stop. Sometimes I even get "Your number isnt even in our records"

Once I called them back asking to talk to a supervisor and they asked why...so I told them because I am sick and tired of being harassed and he hung up on me.

I'm almost to the point to getting a new phone number. I just would feel sorry for whomever gets the number after me.


Submitted by on Wed, 05/30/2007 - 14:49

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ASGSUCKS have you tried to file a complaint with your Attorney general or maybe send them a letter to stop, they would be violating laws if they continued and you have prof.

Anyways I just got back from the post office, had to send ASG a freaking letter since Arrow didn't want to validate the debt! More money out of my pocket!!! ERRR


Submitted by d2dtk on Wed, 05/30/2007 - 14:55

d2dtk

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