I want to sue my bank for unfair practices in charging me thousands of dollars in overdrafts and finance charges over the past 5 years. I have been charged $35.00 for 2.00 item. Then there is a snowball effect. I started adding them up and it is ridiculous how much money they have made off of me. I am on disability and can barely make it. I even had insurance on my account when I was off work and they charged me. Also had credit card and they didn't have it linked until I noticed and complained but they never corrected those charges either. Where do I start to sue them for unreasonable charges.
did me wrong by doing 3 unauthorized payments from my checking to my credit card thus overdrawing 3 times charging 35 dollars fee for them.
Me a normal busy human being called first to see If i could solve it, instead the idiot said no and whatever he did, at the bank they are saying there is nothing they can do even though they see it was wrongfully done!!!!
It's been a month now, and I need to know what to do, the suggestions above hopefully will help.
and of course the publicity BANK OF A MIERDA, THE BANK THAT STEALS YOUR MONEY INSTEAD OF SAVING IT FOR YOU
should make them start thinking a bit before continuing to do this to pple.
Any more suggestions please??? I need my money!
Sub: #11 posted on Thu, 12/17/2009 - 18:43Unregistered
On Friday, January 29, 2010, I noticed that my checking account balance was off by $129.18. I keep records of all our transactions in my excel spread sheet. Our balance on with the online banking was showing 129.18 less than our records. I went to the Regions Branch at Greenspring & Valley Road to discuss this matter. I was given some pages of my account history and told to go home and figure out when was the last time that my records matched the bank - balanced. I took the copies home with me. On Saturday, Jan. 30th, I was going to do the research by using the sheet that I was given, my records, & reviewing my account online. Regions online Banking service was down and would not be back up until Sunday. When I sat down on Sunday to match all records, I saw that the online records balance was a match with my records plus $5.93 from a previous time this happened a few weeks ago. I made some withdrawls and other transactions over the next few days. I didn't exceed my balance. As a matter of fact, I never added the additional $5.93 to my registry. I received an email on Wednesday that my account was overdrawn. I logged in to online banking and found that the $129.18 plus the $5.93 had disappeared from my account again. I was also charged overdraft fees for the transactions that I made over the weekend as well as Monday night & Tuesday morning.
I went back to the same branch of Regions to inquire about this. I was told that the bank pays the largest transaction first, then it pays the small ones. I asked about the deficit that I had come in about on Friday and told how it showed up back in my account on Sunday (plus the other $5.93). You see, I figured that since the money showed back up in my account, the assistant manager that I talked to on Friday must've researched my account after I left and fixed the problem. Especially since I had also told her about an earlier descrepency in January that had my account off by a little over $40.00 but mysteriously all the money showed back up in my account except around $5.00. I believed that since the money that I had inquired about that was missing, she had found the error. That's why I saw my $129.18 plus $5.93 back in my account on Sunday. This assistant manager seemed to think that I was not telling the truth. I asked if my online records could be pulled from Sunday (since I didn't print a copy) could be pulled. He told me no. We talked for over an hour and I received no explanation or satisfaction.
The issue of overdraft is that I have none other than what is in my savings account. If the money is not in my account, my transactions are cancelled at the merchant. This is wheather I'm using my check card as a credit purchase or debit. If I go to an ATM and attempt to make a withdrawl, I can not exceed what I have available. When I make a transaction, I come home to record it in my check regristry. I also check the online banking and see that the transaction has already registered on my account and is showing pending. The only transactions that do not show immediately are checks (which we rarely write) or when I buy gas. I put these in my records but they sometimes don't show on the online banking for a few days. My records will turn red if I ever spend more than what's in our account.
You see, I went to a Regions ATM on Monday night (Feb. 1st, 2010) and withdrew $40.00. If this money was not there, I wouldn't have been able to get it. I also went to Wal-Mart on Tuesday - Feb. 2nd, 2010, and made a purchase of $27.03 usint my check card as a debit. If the money was not in my account, the transaction would have been declined. Someone is taking money out of my account, putting it back, & then taking it out again. This practice caused my account to be overdrawn and I was assesed fees of over $175.00.
Consumer's Desired Resolution:
I want the $129.18 plus the $5.93 put back into my account. I want all fees that I was charged between January 29th & February 4th 2010 refunded to me.
02/08/2010 web BBB Complaint Received by BBB
02/09/2010 pfw BBB Member or MIP Complaint Validated by BBB Operator
02/09/2010 Otto EMAIL Send Acknowledgement to Consumer
02/09/2010 Otto MAIL Inform Member of Complaint
02/19/2010 WEB BBB RECEIVE BUSINESS RESPONSE : Regions' efforts to contact Mr. Holley were not successful a letter dated February 19, 2010 was mailed to him requesting that he contact Regions at his earliest convenience.
02/19/2010 pfw EMAIL Forward Business response to Consumer
02/22/2010 WEB BBB RECEIVED CONSUMER REBUTTAL : (The consumer indicated he/she DID NOT accept the response from the business.)
I had a message on my answering machine from Catherine Doyle at Regions Bank. Catherine asked me to call her. I returned her call but she was out of her office.
My wife & I both work nights. I didn't continue trying to call her on Friday. I call on Saturday morning to see if she was in. No one answered the telephone.
I got up this morning (Monday, February 22, 2010) and called Ms. Doyle. She asked me to send her a copy of my file. I was given a fax number of (205) 581-7678. I faxed a copy of my records to Ms. Doyle. My confirmation page shows that this fax was delivered to Regions Bank at 9:51 AM.
02/23/2010 pfw MAIL Forward Consumer Rebuttal to Business
03/08/2010 OttO BBB No Response from Business re: Consumer Rebuttal
03/10/2010 pfw BBB RECEIVED BUSINESS RESPONSE SEND LETTER : Regions contacted Mr. Holley to address his concerns.
03/10/2010 pfw EMAIL Send Consumer Rebuttal - No New Offer - AJR
03/10/2010 Otto MAIL Inform Business - Case Closed AJR
03/10/2010 Otto BBB Case Closed AJR
03/11/2010 BBB MORE INFO RECEIVED FROM THE CONSUMER : I received an email from Catherine Dorough yesterday. I answered the bank's questions & matched my records with theirs. The result are summarized below.
I have summarized the explanations and the differences below.
Difference between the $40.00 we don't show & the $33.99 that we do show. $6.01
Difference between the $54.30 on 1/15/10 and the banks record for this amount that cleared on 1/19/10 for $53.40. $0.90
Difference in a Wal-Mart transaction made on 1/13/10 where I noted $43.79 but your records show the amount being $43.72. $0.07
Difference of gas purchase amount that we show on 11/29/09 & what cleared on 12/01/09 at the bank. ($0.01)
Difference in a gas purchase on 12/24/09 where we show $53.35 but the bank's records reflect $53.50. ($0.15)
Difference on a Sam's Wholesale purchase we made on 12/14/09 of $74.40 but the bank's records shows this posting as $75.40. ($1.00)
My original complaint mentioned $5.93 that was missing but with the explanations given and corrections, we now show the difference to be this amount. $5.82
Money missing from our account $129.18
Difference shown in explanation $5.82
Money taken from our savings account $40.00
Transfer fee from savings $10.00
Overdraft item fee on 2/2/10 $140.00
Overdraft item fee on 2/2/10 $35.00
Amount you've refunded ($175.00)
What we are owed $185.00
As a customer of the bank, I believed that my money is safe with them. I've followed my banking transactions with excell sprea sheet and statements from banks for more than 10 years. I've kept these records so that we know how much money we have to pay bills, shop, & live on. I didn't go to them with hand written notes scribbled on scratch paper. They asked me to show when & where our records matched & I did. There is no explanation or transactions that show that we used/spent the funds mentioned in my complaint. I'm the same as millions of other consumers who put their trust in banks. Money was taken from my account without explanation. If they'll do that to me, they'll do that to you too.
Sub: #12 posted on Thu, 03/18/2010 - 02:52Unregistered
Sub: #13 posted on Thu, 03/18/2010 - 20:23Unregistered
Sub: #14 posted on Thu, 07/29/2010 - 09:19Unregistered
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Sub: #16 posted on Thu, 07/29/2010 - 11:20OhioGal1
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