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How can you dispute information with Experian?

Submitted by on Tue, 06/24/2008 - 18:30
Posts: 202330
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Is there an actual experian phone number live person
for Experian to speak with a live person??? Not the automated system ... I am having the most frustrating time!!

I get my credit report daily from truecredit ... there are 2 items ONLY on my experian report that are not mine. I have talked to the creditor listed and have letters dismissing me from reposibility for the items. I tried doing an online dispute with experian, they said I don't have a "report #" so I can't file a dispute unless I order a report through them. I tried to order one online said they cannot verify my identity, mailed in my identity, they mailed me back asking for the same info I just sent. So I mailed it again with a letter and all my dispute info and the letter they sent me ... again, the same generic letter. Tried to order online again, they can't verify my identity and won't let me dispute online because I don't have a report. Yet I have a report from truecredit, autofax and citifinancial BUT none with an experian credit report # ... SO I am just screwed. I called credit expert and after they verfied me on the phone they tried to walk me through online and when it did not verify me they could not explain why and sent me to another site where I would have to put my cc and pay which I won't do so they told me they can't help me or provide me with a better # for experian ... I am soooo frusterated!! I have proof these are not mine but experian won't even let me give it to them! This has been 2 months that this is effecting my credit! Is this even legal???


Contact details of Experian Phone Number Live Person is given below: -

Mailing Address: - P.O. Box - 2104, Allen, TX 75013-2104

Phone: - 888-397-3742

Fax: - 972-390-3809


Submitted by phoenix on Wed, 06/25/2008 - 05:02

phoenix

( Posts: 1445 | Credits: )


CEO, Experian Group: Donald A. (Don) Robert
??????? CFO: Paul Brooks
??????? Managing Director, Experian Emerging Markets Development: Richard Fiddis

475 Anton Blvd.
Costa Mesa, CA 92626
Phone: 714-830-7000
Fax: 714-830-2449

Here is the information for the boss of Experian.You can route your complaints here to get your dispute sorted out.


Submitted by cajunbulldog on Wed, 06/25/2008 - 07:24

cajunbulldog

( Posts: 4850 | Credits: )


Donald Robert, President CEO
Experian Information Solution, Inc.
475 Anton Blvd
Costa Mesa, CA 92626-7037

Dear Mr. Robert:

On July 11, 2008, the District Court of Maryland for Montgomery County served you and Gary Kearns with a subpoena to appear and to bring documentation requested in the subpoena.

On July 28, 2008, your attorney Sandy David Baron (301) 255-0547 contacted me about the resolution of this case, I informed him that this matter could be resolved, but he has not gotten back to me on my settlement offer.

The case is set for Wednesday August 27, 2008, you are required to appear with the documentation requested or I will have no choice but to have the court issue a bench warrant for your arrest.

Sincerely


James Cooke

[color=DarkRed]*personal information deleted for your safety - Jason[/color]


Submitted by on Mon, 08/18/2008 - 12:04

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Mr.Robert, There are three inaccurate accounts on my credit report. P.C Richard which was paid in full in 97.Judgment from P.C Richard dismissed,Erin capital under investigation. Car loan paid off have all documentation.This has been going on for years.Very frustrated.Please help

Kimberly, I beleive you have us mistaken for Experian. This is DebtCC, a community dedcated to assisting others in credit and fianacial issues........NASCAR_Devil


Submitted by on Sun, 01/18/2009 - 08:36

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I HAVE TRYING TO GET MY CREDIT REPORT THAT IS STATING I AM DECEASED. I HAVE SENT IN A LETTER FROM SOCIAL SECURITY. DRIVERS LICENSES, SOCIAL CARD NUMBER, PASSPORT ID IN THE FORM OF COPPIES BY CERTIFIED MAIL. CAN'T SEEM TO TALK TO NO ONE ON THE PHONE. ITS IS VERY FRUSTATED TO KEEP GWETTING ELECTRONIC SERVICES OVER AND OVER. PLEASE RESPOND.

* Personal Information deleted - Jason


Submitted by on Mon, 02/23/2009 - 06:34

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I am very disapponte because every telephone number only answer me grabation and nobody person


Submitted by on Fri, 02/27/2009 - 13:23

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Experian Phone Number Live Person:
I want to communique to somebody I need some telephone number please


Submitted by on Fri, 02/27/2009 - 13:25

( Posts: 202330 | Credits: )


I am totally ticked off, you can not get a life person for nothing. Very bad service.


Submitted by on Wed, 03/25/2009 - 10:10

( Posts: 202330 | Credits: )


I don't know, everytime I have called I have been able to speak to someone. The person might not have had any answers, but they DID answer the phone?


Submitted by smo65d11 on Wed, 03/25/2009 - 10:58

smo65d11

( Posts: 1467 | Credits: )


I have gotten thru on the phone #

Experian (800) 493-1058 , you need report #.

Transunion(800) 680-7289, you need file report #

Equifax(866) 640-2273 you need confirmation # or contact
Executive Customer Service [email]-Gail.Barnes@equifax.com[/email] or Dinah Watson [email]-dinah.watson@equifax.com[/email] +1 (404) 885-8366.


Submitted by on Mon, 03/30/2009 - 08:42

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Tried the number given for experien and used an old report number- it worked but be careful when typing numbers in- the automated machine is just looking for an excuse to hang up on you.


Submitted by on Thu, 04/09/2009 - 13:16

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I was recently denied credit by a bank credit card issuer. The stated reason was that Experian was unable to verify my address and telephone number. I have lived continuousy at the same address for 12 years with the same telephone number. I first obtained credit in 1957 and have never been denied since. I have had three different mortgages during that over 50 year period along with credit cards, utility bills, car loans and about anything else you can think of.

Although I don't see how it is possible, Experian was not able to verify my address and telephone number, I do understand mistakes can be made.

I attemped to contact Experian by telephone and found that to be impossible. I finally reached the corporate office and was told to send all the documentation I had to confim my address, telephone number, social security number, driver's license and other information. I sent it registered mail and Experian signed for it on April 3rd. Still no response from them.

This situation is ludicrous. We aren't talking about a bad mark on my credit, we are talking about the inept jerks at Experian not being able to verify my address and telephone number. The telephone number seems easy enough, just call me! If I answer the telephone, it must be me, right?

Now, the question becomes, how much business do merchants and banks lose due to Experian's ineptness. Also, how many of Experian's errors cause credit to be extended to unworthy borrowers. Mistakes can go either way. The best question is why can't minor problems such as this be resolved in 10 minutes or less with a simple telephone call.

Over 50 years using credit and this is the first time I have ever had any problem and Experian caused it.


Submitted by on Fri, 04/10/2009 - 16:26

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I had a excellent experience and getting fraudulent accounts off my credit report. If you have your case in Specialized Unit @ Experience. Ask to speak to Mrs. Ford ( Supervisor),she will actually get things done on your case. Also for the equifax, contact the main phone (404) and ask operator to transfer you to dinah watson or gail barnes or the othe executive cust service reps. NOT the customer reps who ask the phone. The Exec cust svc are with the CEO office and can resolve your issues faster.


Submitted by on Tue, 04/14/2009 - 08:50

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You can email or call the main phone # and ask for Patricia "Trish" Graybeal as she is the Head person of the Executive Customer Service @ EXUIFAX.. I'm really sick of them now, they now remove my online service to check my credit report. I believe this will be a lawsuit to take them to court!! When you enter you report # after the prompts for a rep, you should get some to answer. Also if you're a fraud victim( you get priority and can ask for Mrs. Ford or Mrs.Junes in the FRaud Dept to dispute you report or inquiries. You have to cert mail you police report , ID/ SSN, and affidavit of forgery to geta freeze on your credit report, you have to request a freeze ( free in certain state according to laws, some you have to pay for the freeze.)


Submitted by on Mon, 05/04/2009 - 01:27

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I am seriously considering writing to the Senate Finance Commitee about Experian's not having any personal customer services aside from the automated one--which gives no option for interfacing with a live person.

Experian, though, is quick with two other options: (1) Give us your money for a credit report and (2) hang up.

Now, Experian has the nerve to not subscribe to FICO scoring. Experian should be put out of commission.


Submitted by on Wed, 05/20/2009 - 07:23

( Posts: 202330 | Credits: )


I am seriously considering writing to the Senate Finance Commitee about Experian's not having any personal customer services aside from the automated one--which gives no option for interfacing with a live person.

Experian, though, is quick with two other options: (1) Give us your money for a credit report and (2) hang up.

Now, Experian has the nerve to not subscribe to FICO scoring. Experian should be put out of commission.


Submitted by on Wed, 05/20/2009 - 07:24

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Is there a phone number where you can speak to someone, without a report #? I have an item to dispute, but it does not show up on the report got from them! It shows up on the report that was given to me by my mortgage broker.


Submitted by on Fri, 05/22/2009 - 08:39

( Posts: 202330 | Credits: )


I HAVE A BANKRUPTCY THAT I FILED IN 2000. I HAVE HAD NO PROBLEMS GETTING A LOAN AFTER THE SEVETH YEAR. NOW ALL OF THE SUDDEN ONE OF THE BANKS PUT ON MY REPORT THAT I FILED BANKRUPTCT IN 2003, WITCH NOW LOOKS LIKE ONLY 6 YEARS OUT OF TH E BK. I FILED AN ON LINE DISPUTE AND EXPERIAN SENT IT BACK SAYING THAT IT WILL STAY ON MY FILE FOR SEVEN YEARS. THAT BANK FILED THE WRONG YEAR AND NOW I CAN'T GET IT OFF MY FILE BECAUSE I CAN'T GET A LIVE PERSON OR A GOOD MAILING ADDRESS TO SHOW PROOF THAT IT IS FALSE. EXPERIANS BOARD OF DIRECTORS OR WHO EVER SET THIS SYSTEM UP NEEDS TO FIRED. NO WONDER THE ECONOMY IS IN TROUBLE. HAVE OF US WOULD HAVE GOOD CREDIT IF WE COULD GET OUR PROVABLE DISPUTE TAKEN CARE OF.


Submitted by on Sat, 05/23/2009 - 10:35

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have a freind ( Rod) has Parkinsons)..just applied for some little credit card from Target. Did not get instant credit... Tried getting info from Experian.....He thinks former girlfriend or sons ( may have used his ss number.. EXPERIAN WANTS $6 free credit report.... How can a company judge a person based on ironious info with our responding at no charge. he finally met me with a computer........ anyone out there that could help..... thanks Jeri . please help


Submitted by on Wed, 06/03/2009 - 03:33

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please contact with info at email address removed - Jason as we ( jeri/rod will more than likely not monitor this site... A Really big thank you ....J


Submitted by on Wed, 06/03/2009 - 03:37

( Posts: 202330 | Credits: )


In the event that I'm forced to sue for violations of the FCRA, what are my options as far as retaining an attorney. I've contacted several lawyers in my state, Washington, and they never practice in this area of law. Moderators help please =D


Submitted by on Thu, 06/04/2009 - 11:52

( Posts: 202330 | Credits: )


I have been looking for the Experian Mailing Address for disputes and have come accross several different P.O. Boxes, so I called their office in Costa Mesa, CA (info provided on this page) and verified, and none of the ones I have found so far have actually been correct. For the record the dispute address is below:

Experian
P.O. Box 9701
Allen, TX 75013
888-397-3742


Submitted by on Mon, 06/08/2009 - 13:36

( Posts: 202330 | Credits: )


I don't have a report number and i can't pass thru it..omg their service sucks but had a luck with equifax and Transunion.. they were really nice and helpful.


Submitted by on Fri, 06/19/2009 - 14:28

( Posts: 202330 | Credits: )


You can notify them by phone regarding your current issue. If it is a concern with your current address; they can inform you of the documents they have received and why they were insufficient. Sometimes the clarity of the documents and be deemed as a refusal. If you are still having problems, feel free to contact me at the number below, and I would be glad to run you through it.

Derrick Bertelsen
phone number deleted.

[samebox:6f2ed81f6b="paulmergel"]sorry no solicitation derrick.[/samebox:6f2ed81f6b]


Submitted by on Tue, 06/30/2009 - 17:08

( Posts: 202330 | Credits: )


Experian in my opinion is a fradulent business with no legitmate telephone or fax numbers and while they pretend to be a Credit Bureau they seem to be fradulent. The people seeking information about other credit bureaus should also know that when you call Trans Union your call is routed outside of the United States of America; while when I called Equifax I actually got a live human being who stated she was located in Atlanta (and I believe her, she had quite the southern accent and there was no denying that she was in Atlanta)


Submitted by on Fri, 09/25/2009 - 02:51

( Posts: 202330 | Credits: )


EXPERIAN NUMBERS
888-397-3742
888-972-5722

VOICE MAIL
972-390-3814

SUPERVISORS
972-390-4000
972-390-4001
972-390-4002
972-390-4003
972-390-4004
972-390-4005
972-390-4006
972-390-4007
972-390-4008
972-390-4009
972-390-4100
972-390-4101
972-390-4102
972-390-4103
972-390-4104
972-390-4105
972-390-4106
972-390-4107
972-390-4108
972-390-4109
972-390-3046 JOHN RORGE
972-390-3816 ANDREA GREEN
972-390-4068 TOTAL RECALL
972-390-4087 BETHANY ISEMAN SUPERVISOR OF CUSTOMER RELATIONS
972-390-4088 KEN
972-390-4121 ANNETTA WALKER
972-390-4122 LEAD VIP TEAM
972-390-4123 ELIZABETH
972-390-4124 LISA WALLACE
972-390-4126 PAUL SUPERVISOR OF THE TOP GUN TEAM
972-390-4127 GREG MCGOWAN
972-390-4128 CHE
972-390-4130 CARLA BLAIR SUPERVISOR SPECIAL SERVICES
972-390-4131 KERRI IDEE SUPERVISOR
972-390-3000
972-390-3569
972-390-3809
972-390-3811
972-390-3942
972-699-6046
972-699-6081

FAX NUMBERS
407-551-1955 FLORIDA
714-385-7349
714-830-2449
800-301-7196
877-454-1010
972-390-1680
972-390-3809
972-390-3838
972-390-3850
972-390-3974
224-698-5375


I can't take credit for this list, it was found on another website, and posted here by another member some time ago.


Submitted by unclewulf on Sat, 09/26/2009 - 17:11

unclewulf

( Posts: 3172 | Credits: )


I'm not sure if this will help anyone i have been trying to get a live person for over 2mths if you dial the 714-830-7000 ( do name spelling) i sat on the phone just spelling out name for 5 min i finally got summers and left a message for her spell out summers hope it helps you all


Submitted by on Wed, 10/07/2009 - 07:17

( Posts: 202330 | Credits: )


Experian sucks!!! Do not give them a credit card number, I order my credit report, back in June, they been charging me 14.95 for three months, Looking over my statement there was this 14.95, I tried calling all the numbers on this site the only number works and you can get a live person at this number 1-714-830-7000, You would think with the world like it is , they wouldn't steal form working people. by the way, they would only credit one month, what joke no what a thief.....


Submitted by on Thu, 10/08/2009 - 13:35

( Posts: 202330 | Credits: )


Here's the phone number to Experian, Allen, Texas ...PAT- Manager of Operations -she over the call center and the she's the top executive - thank GOD! (972) 390-3912. She seems nice and the other phone number - Pete McCallum (972) 390-4183- he supposed to handle credit reports and Consumer Assistance. I been dealing with idiots in the call cente and dumb supervisors like Karen, Mrs. Ford, Mrs, Jones, and reps like Crystal, Lorraine, Janice, Vicky, Veronica and other who are too dumb 2 name.


Submitted by on Fri, 11/06/2009 - 08:02

( Posts: 202330 | Credits: )


I've been disputing a charge on my credit reports for three years. This was involving a card that was never activated by me, yet I was continually billed monthly for late fees, eventually ending up in Court!!! The credit bureaus kept "verifying" it as mine!!!!! Finally, I contacted an attorney specializing in this type of illegal and deceptive debt collection practices, LEMBERG & ASSOCIATES. I believe they have offices in many states. They resolved the issue with the debt collector, however, Experian still refused to remove it from my credit report. I contacted the Attorney General's Office who wrote to them. Still, they refuse to remove it. I disputed this again and it has again been verified as true!!!!! I am at my wits end. This company should be out of business. My next step will be a certified letter to the FCRA and a formal complaint. I finally got through to a real person and was given the wrong address to mail documents; they were returned to me "addresssee unknown"!!!


Submitted by on Wed, 11/18/2009 - 05:48

( Posts: 202330 | Credits: )


Try calling this number for Experian (800)493-1058 Equifax (866)423-1566 Trans Union (800)916-8800


[QUOTE=Anonymous;400988]I HAVE TRYING TO GET MY CREDIT REPORT THAT IS STATING I AM DECEASED. I HAVE SENT IN A LETTER FROM SOCIAL SECURITY. DRIVERS LICENSES, SOCIAL CARD NUMBER, PASSPORT ID IN THE FORM OF COPPIES BY CERTIFIED MAIL. CAN'T SEEM TO TALK TO NO ONE ON THE PHONE. ITS IS VERY FRUSTATED TO KEEP GWETTING ELECTRONIC SERVICES OVER AND OVER. PLEASE RESPOND.
* Personal Information deleted - Jason[/QUOTE]


Submitted by on Tue, 11/24/2009 - 15:17

( Posts: 202330 | Credits: )


Quote:

Originally Posted by Anonymous
I tried both numbers 888-397-3742 and 800-493-1058 and no luck talking to anyone. I am trying to remove a strike on my credit report that should not be there. Experian is the worse company...



What you need to do is to have the company that place it on your report to send it to the credit agency. Also don't forget to get a copy of the statement.


Submitted by on Tue, 11/24/2009 - 15:30

( Posts: 202330 | Credits: )


The first thing you need to do is go to the police station and file and Identity Fraud. Call the card company and informed what you have done. The card company will send you a Identity Fraud Packet, try to talk to a Supervisor. Complete the packet and send it certified mail. They will send you a letter stating that it was removed, then send that letter to all 3 credit companies.


Quote:

Originally Posted by Anonymous
I've been disputing a charge on my credit reports for three years. This was involving a card that was never activated by me, yet I was continually billed monthly for late fees, eventually ending up in Court!!! The credit bureaus kept "verifying" it as mine!!!!! Finally, I contacted an attorney specializing in this type of illegal and deceptive debt collection practices, LEMBERG & ASSOCIATES. I believe they have offices in many states. They resolved the issue with the debt collector, however, Experian still refused to remove it from my credit report. I contacted the Attorney General's Office who wrote to them. Still, they refuse to remove it. I disputed this again and it has again been verified as true!!!!! I am at my wits end. This company should be out of business. My next step will be a certified letter to the FCRA and a formal complaint. I finally got through to a real person and was given the wrong address to mail documents; they were returned to me "addresssee unknown"!!!


Submitted by on Tue, 11/24/2009 - 15:38

( Posts: 202330 | Credits: )


general question i have been involved in a mortgage modification with chase due to the current ecnomic cond it took several months to resolve and then only with the help of a us congress man my credit is being reported as bad as if a foreclosure had taken place i have my loan modfied and am current with all of my bills how should they report me fairly as i am now pays as agreeed again


Submitted by on Mon, 12/07/2009 - 14:05

( Posts: 202330 | Credits: )


Quote:

Originally Posted by anonymous
general question i have been involved in a mortgage modification with chase due to the current ecnomic cond it took several months to resolve and then only with the help of a us congress man my credit is being reported as bad as if a foreclosure had taken place i have my loan modfied and am current with all of my bills how should they report me fairly as i am now pays as agreeed again

write me a letter


Submitted by on Mon, 12/07/2009 - 14:13

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