Leading Edge Recovery Solutions - Feedback and complaints against them

we made the debt all i really do they really paid off the debt yes or no thks

We had an elderly client forward a correspondence to our offices from Leading Edge Recovery Solutions. The thing that makes this so interesting and troubling is it had four (4) payment coupons included that had no information on who the debt was being collected, even a contact name or reference number - just their internal account number. If you receive one of these phony payment schedules, please report it.

Toby C Metlock, PC


the letter
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Dear , [and there was no name after the Dear]

Leading Edge Recovery Solutions believes that you would honestly be willing to pay this billif given a fair opportunity to do so.

The enclosed page of payment coupons was designed to allow you to begin to pay your account by making small monthly payments. Upon completing this arrangement, please contact us for additional payment options.

We do want to work with you. If you would like a different payment plan, change the due date,. or passobly settle the account at a discount, PLEASE CALL US at (800) 663-4707.

What ever the reason for non-payment in the past, this is an excellent opportunity to repay your account.

Sincerely,
[no signature included in space]
Collections Department
(800) 663-4707

They likely had already received the initial dunning letter.

FDCPA

I have been harassed by this company for months leaving a message from a Roger Silver. I have spoken to them and they could not tell me what company I owed money too 10 years ago. I told them to send info to me and I would look it over to see if it was something I had, never heard or received proof. Now, they are just calling and calling.

I have been harassed by this company for months leaving a message from a Roger Silver. I have spoken to them and they could not tell me what company I owed money too 10 years ago. I told them to send info to me and I would look it over to see if it was something I had, never heard or received proof. Now, they are just calling and calling,harassing me day and night. Even got a call while I was typing this message, go figure.

Yes, I am currently dealing with leading edge recovery. They are VERY nasty people. They will try, and tell you anything, alot of it not true. They are ruthless when trying to collect a debt. I have been working with them for over a year with a set payment date for my account, have paid on time for the last year and they are still nasty to me when I have to have a phone conversation with them. The last conversation I had with them was with an account manager named Wade Travers, and HE hung-up on me. I have NEVER had a bill collector hang up on ME. I'm trying to give them money. But that just goes to show that they would rather see you fail than succeed. They pretend they want to help you, but not really, that's how they get paid!
So, the moral to this story is, even if you try to call these people with good intentions, beware, they really don't want to help.

I did a quick online search of these people. What it said is that theses people buy old debts from defunked companies and try to collect on them. If you pay them they can leagally go after you because paying is admitting to own the debt. Does anyone know if any of this iformation true? If so, it sounds like you need an attorney to deal with them.

I know who these people are. They are a debt collection agency. They are hired by creditors to collect a debt from the comsumer. They are not nice. A women named Melody every I talk to her she would bark at me. Everytime I'd talked to the supervisor, he says "it's nothing personal it's just bussiness." Yeah avoid them as much as you can. They are an ass.

I am currently working with LERS for an old credit card debt I owe on, at least I am pretty sure I owe on it. After reading all of these forums the past few weeks I feel so much more educated about how to deal with creditors. My husband and I got into trouble about 3-4 years ago when he went started a comissions only job. Big mistake.

Anyways, I am dealing with a man there, Eric Counts, ext. 9318 and I have had a pretty good experience with them. When they first called in April about the debt, Eric outlined several payment plan options for us. I told him I needed to go over the otions with my husband and would call bach the next day. He transferred me to his supervisor whom I explained I needed to discuss this with my husband first. The supervisor said it would be fine for me to call back the next day.

I called back and asked for Eric. I got him and we set up the payments for the next 6 months. No problems.

In July I was due on the 15th. I was expecting a paycheck that did not come though for me. I called to postpone the payment 1 day before it was due. Eric was out and I spoke to another girl. She was helpful and friendly and took care of it, postponing it for me until this Friday.

Well, I still have not gotten that expected paycheck so I just got off the phone with Eric. He told me no problem, we can delay until July 31st. I explained to him that it would just be the July payment that I am having troubles with because I am a teacher and that we should be back on Track for August. He was nice and understanding about it and said if July 31st does not work to just call back again.

I am so sorry everyone else has had such bad experiences with them. I get a letter about a week before my payment is due from them and it lists the former creditor, GE Capital and even the account number. It lists my payments and I see the balance decreasing as it should with my payments.
I wonder if they have different departments or something since I have had a good experience with them through my GE capital account. But I am glad I read this thread so I will watch them with an eagle eye now as I still have 3 more months to make payments.

Received one hang up call at 8:36 this morning. Text says, "Unknown Name." From reading these posts and others on another site, they have the wrong person. I hope they stop calling.

we received a call from them today and they wanted to speak to my husband and when I asked what it was in regards to they said they wanted to get his information, but the number that they gave me to have him call is diffrent from what is on the web page

I've read the comments above, and they're right on the money regarding this outfit. Except for the one who said LERS is "reasonable to deal with." Not in my experience - rudeand abusive, completely unprofessional in manner. You try to talk with a representative there, and you can't get a word in. If their info on you is wrong, and it usually is, then your only option is to report them.

Its a collection company. They also deal with banks for overdrafts and such. They are legit BUT they tend to take very old accounts and try and collect so many of you proboly have very old debts for something and they are just now starting to collect. So if its over the time then don't worry about it.

the funny thing is m sister in law works there as a collector and shes WAY behind on her bills....i wonder if she will call her self lol

tey call me and yield at me .. are veri unproffesional and i calle a lawyer

They changed my life forever, I spoke w/ a rep who is motivaional speaker named "Dream" and he gave me so much inspiration to get busy living my life, not gettin busy dying, I've paid all my debt. This is an ever changing world we live in and that although things are bad for a lot of people you have to find the silver lining in everything you do. They actually assisted me in my recovery of debt. Your credit is gonna be the most important things, and trust me as the country changes you will be held accountable at some time by the goverment.

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that person posted on another thread.same malarky.i hope they don't think we believe this for a second.

I always get letters from this company sent to our address but with a name that I don't know who it is. Saying he owes money to Chase. I called months ago to tell them to stop sending me these letters b/c no one lives here by that name and the guy just hung up on me. I recommend you people to not listen to these fools.

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Leading Edge Recovery Solutions is a 3rd party debt collection agency based out of Chicago (main office), but also has offices in Denver, Phoenix and soon to opened Buffalo. I used to work for them, but no longer do. I have been a debt collector for 12 years and I will say that they are trying very hard to change their image of being an agency that violates the FDCPA. Every single call that is made by a "collector" is recorded on their end. The calls made from a manager's desk are not recorded (just a heads up). LERS is a collection agency that represents debt buyers. These debt buyers have purchased credit card debts from banks or other debt buyers and have outsourced the debts to LERS for representation/collection. The reason they can't leave their company name on a voicemail or answering machine is because that is considered 3rd party disclosure and would be a violation of the Fair Debt Collection Practices Act or FDCPA. From time to time, they will change the name that is left on the pre-recorded message. They call that person their "automated assistant". Also, you may receive a letter from them but you will not see their name on the outside of the envelope. This would also be a violation. This is because the word "recovery" is in their name. That "discloses" that they are a debt collection agency. This company has actually become very anal about making sure that everything is by the book and they track EVERYTHING so if you have a complaint, odds are that they have a record of any and all violations that may or may not have occured. As far as comparing them to other agencies I have worked for in the past...their IT staff is incredible. They are some of the best in the business. Trust me, they are not going anywhere. They are one of the fastest growing agencies in the country.

how does an IT dept matter in how a bottomfeeder operates?as far as your long winded post.we'll believe it when we see it.

For the most part, Debt Collection agencies are debt collection agencies no matter what their "name" is. If you have ever done the job, you understand that FOR THE MOST PART, debtors are the least responsible people on the face of the earth and the most unsophisticated consumers. As a collector, you are yelled at, hung up on and lied to every day all day. It is a difficult job and a stressful one. That is the biggest reason for the high turnover in the industry. I was able to deal with these things and not let it affect me. I was able to find those "needles in the haystack" of people that actually cared about their credit and wanted to pay the money back that they borrowed from the bank. Trust me they are few and far between. Just to put that into perspective, once the debt has been placed with the 3rd party agency, they will be lucky to collect 4-6% of the debt after 6 months of placement.

As far as IT goes, IT is everything when it comes to the success of an agency. LERS has the best in the business. It is by far, the most efficient agency I have every worked for...and that is saying alot. I have worked for some very good agencies.

To address an earlier post...Most agencies currenty use "PERSON SEARCH" databases to obtain contact information such as Fast Data, Accurint and CBC Innovis. They do this in a batch process and will obtain numerous contact numbers for any individual debtor. Most of these numbers are bad/old and that is why people get calls for debtors that they have never heard of. DON'T IGNORE THE CALLS BECAUSE THEY WON'T STOP UNTIL THE AGENCY HAS VERIFIED IT IS A BAD NUMBER. IF YOU JUST SIMPLY CALL AND TELL THE AGENCY THAT YOU HAVE NEVER HEARD OF THIS PERSON AND THAT THEY HAVE THE WRONG NUMBER, THEY WILL STOP CALLING AND REMOVE THE NUMBER FROM THEIR DATA BASE!!!!!!!!!!!! More and more people are going without a landline and are just using cellular phones. These numbers are not obviously not listed in a phone book, so agencies have to obtain the contact numbers from other sources...

There is a ton of debt out there and it just keeps getting bigger and bigger and bigger. Someone has to do the job. Take the horse blinders off and try and look at this from a bigger perspective that just your narrow minded viewpoint....geez

again how does an IT(information technology) dept matter in how a bottomfeeder does their illegal business?another thing most people end up in yelling matvhes because they won't just give bank info without something in writing,and the bottomfeeder like yours won't accept payment plans or payments.until i see evidence of your bottomfeeder doing any of that.the supposed horse blinders remain on son.

Hmmmm...why is the debt in their office in the first place? It's because these debtors had the opportunity to just "send in" their minimum monthly payments and they didn't...for at least 6 months!! Now they have "defaulted" from the contract that they entered into on the credit card and by doing so, per the contract, the balance is due in full. Plus, their credit has been permanently damaged for the next 7 years so now they care even less about making payments "on time". However, just like every other agency, LERS is willing to set up monthly payments, but it is going to be contingent on debting that money every month from an account. If you didn't do it that way, you would be chasing debtors down every single month looking for their monthly payment that never got sent....this is especially true when you are doing things on as large of a scale as LERS is.....son. OBVIOUSLY you have never done the job...

Show me a collection agency that hasn't been sued at one time or another and I will show you an agency that doesn't exist.

Face it...you can't win this argument, Paul

Also, they will provide pretty much everything in writing. All you have to do is ask. Besides, a letter is sent out on every account as soon as the debt is placed in the office. This is also required per the FDCPA. It is called an "initial placement letter". They will even fax or email a new letter to you which states the arrangement. Get your facts straight. If you set up a monthly arrangement out of your checking account, you will get a "reminder letter" every month before the date of the payment. How many letters do you want before you'll pay back the money you took from the bank? Geez....

a bottomfeeder that breaks the law all ways to sunday.there is no argument son.you work for a bottomfeeding JDB not a CA.all the yarns,and nursery rhymes are not gonna gloss over that son.instead of trying to convince us.do it.you claim your bottomfeeder has changed.well let's see.i doubt it though since you have to argue and bring up things i don't even mention.to summarize you come on here trying to shill,and it didn't work.we will continue to advise people how to deal with you.whether you like it or not.

Wow....pretty defensive. What advice are you giving people that get calls from LERS. I haven't seen any advice. I came on here and provided a lot of useful information that I think the readers will appreciate...hopefully. You can go on and continue to bash and call names, but I don't think the readers are getting anything out of that type of behavior. By the way...how many times are you going to use the word "bottomfeeder"? What exactly are you refering to? Is that another attempt at trying to label people that are just doing their job? You are aware that there is literally trillions of dollars in debt out there, right? So if I understand you correctly, if a person works for a 3rd party collection agency that is trying to recover money that was taken from banks from individuals that have violated a legal binding contract, they are "bottomfeeders"? Wow...pretty ignorant stance to take. This is my final post. I really don't have time to continue going back and forth with someone as pigheaded as you....

PS: You're the moderator? LMAO!!!

alot of useful info?sounds like garden variety stuff to me.info anybody can say about any CA or JDB.will still advise sending DV letters and taking possible action against you.you still haven't done a thing to disspell the notion that this place you work for is just another JDB.btw when you attempt to collect on a debt that was dischraged in BK.what does that make you?just wondering.

I have actually been dealing with Leading Edge Recovery Solutions for a Master Card that I had defaulted on. They called me constantly, at work, home, and on my cell. I finally called the original creditor and they told me that they had assigned the account to them so I called Leading Edge and spoke with a nice lady. We setup a payment plan that will end in Feb. of 2010. They send out a letter each month letting me know that my account will be debited before the due date as they are required to. I have had no further issues with them and when I call and ask for my rep, she is very accommodating. And no, I don't work for them, just with them to pay off this debt.

keep us posted mr.cali.am anxious to know how it turns out for you.

Just filed a complaint w/the BBB against them. Due to health reasons I defaulted on a credit card. Spoke with a VERY rude rep who attempted to be intimidating by telling me I had bounced a check with an INVESTMENT firm as he referred to LERS. I laughed at that! What actually happened was I had written arrangements made until 10.15.09 (all of which I kept) at which point I was to call them (which I did on 10.29.09). However they sent me a letter stating they would be debiting my account on 10.31.09 which per our written agreement was NOT authorized, so I put a "Stop Payment" on the unauthorized 10.31.09 debit. Will look into filing with the Attorney General's ofc also.

Interesting..... just got a call from this company and wanted a payment today via check or credit/debit card. I asked for the address of the company - very rude and said I would only deal in writing and I would be sending the validation letter out today... he (the rep) says "What is a debt validation letter" -- umm seriously? I am so thankful for this site..... two years ago I would have freaked and set up something over the phone just like that.

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wonder if they will send one out now that I said I will be sending them a letter. We shall see I guess.

THey are the rudeswt, idiots I have ever dealt with. I made payment to the credit card company directly and they didnt like it. They said we had to make remaining payment tothem right then, wouldnt listen when my husband said we had to check the bank account balance. I was ticked and paid it straight to the card company even though they said they would take off 100 dollars. THen they continued to call harrassing us. I told him I made payment and he got mouthy with me and I raised my voice and he told me to act like an adult,he wouldnt listen that I made payment so dont call back. talked to supervisor and he didnt give a crap. THey changetheir names to confuse you also. They dont follow the rules and you shouldnt deal with them, report them.

They are at it again!!! Just got some calls this week for debts that were over 8 years old!!

I received a call from Leading Edge Recovery this morning regarding a debt that is about twelve years old and is not legally recoverable in my state. These guys must be scratching the bottom of the barrel !! Guess where I told them to stuff it.

These people are the biggest most incompetent assholes on the face of the earth, My oldest son is a victim of identify theft and these people call and call and call with the left foot not know what the right did, totally a joke just hang up on these people.

I just wrote complaints on the following websites about Leading Edge Recovery Sol. and their different numbers. Please file a complaint too. Maybe it will work

http://esupport.fcc.gov/complaints.htm

https://complaints.donotcall.gov/complaint/complaintcheck.aspx?panel=2

https://www.ftccomplaintassistant.gov/Information?OrgCode=#crnt&panel1-1

Rude as mean.

These fools called my elderly parents after pulling my credit report from the internet and had all the info from the credit bureau then demanded 10k more than my balance on my CC! Called my credit card company and they told me that my last payment was received 9 days ago and my account was current. They had never heard of LERS even after doing a google search.
These people are crooks that need to be stopped.

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I received 5 automated calls from 888-306-0514 within 2 weeks and when I called them back, they said that they were Leading Edge Recovery Solutions. I asked to speak to a supervisor and the rep asked me to identify all phone numbers they may have on record for me. They didn't have a record of me and then had the GALL to ask me for my social security number. My response was 'ARE YOU INSANE?' When the supervisor got on the line, I asked her for her Soc Security number and she wanted to know why. MY response was 'that is EXACTLY what I thought when your rep asked me that question. They didn't have any record of my number and said they'd take me out of their system (how could they do that if they had no record of me?). I am going to report them to the BBB for harrassment. I have started a log with the times they called and will call them back each time to speak to a supervisor. I am also tracking the names of all employees I speak to. Will ask to go several levels higher next time.

Always ask they send you proof of the debt. These ollection agencies never have that.

I was wondering which credit card company this agency is collecting the money for?

I had one call me today, and there was no return number on my phone, she was rude and stupit. Don't know why they are calling. i hung up on them.

I just wanted to know if this company was on the up and up because there is a guy from the company that keeps calling me on my job. I really don't want to deal with them becaue the name itself sounds kind of shakey.