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Redline Recovery Services: Can customers rely on it?

This is a receivable management company specializing in providing collection and recovery services. This company has its offices in Buffalo (New York), Houston (Texas) and Alpharetta (Georgia).

What do its customers say about it?

Customers of Redline Services have given their views on the collection agency in the Debt Consolidation Care Community forums.

  • Threaten debtors: Debtors have made Redline Services complaints saying that the company had threatened them in the very first call. Get more details here.
  • Unauthorized withdrawal of money: Customers of the company have accused it of withdrawing money without authorization from the customers. They have further accused the company of making false promises and not keeping them. Get to know more.
  • Unprofessional attitude: Debtors have complained in the community forum saying that the company is very unprofessional and rude when dealing with customers. Read more
  • Rude behavior: Incidents of Redline Recovery scam like the company executives being rude and calling at late hours have been mentioned by customers. The company has further been accused of cursing and lying to customers. Find out more
  • Trying to collect on an old debt: Debtors have complained against Redline Recovery Services LLC for trying to collect on an old debt and threatening to sue them for the same. Get to know more.

What rights do you have if Redline Recovery harasses you?

Here are 10 points laid down by the Fair Debt Collection Practices Act (FDCPA) that you may remember if any debt collector harasses you for a debt you may or may not owe.

  1. Time of call: No debt collector can call you before 8 am or after 9 pm unless you have agreed upon such calls.
  2. Stop calling letter: No debt collector can call you or contact you once he receives a 'stop calling' cease and desist letter from you unless it is to inform you of any change in the terms of the agreement between you and the collector related to the debt.
  3. Contacting people related to you: No debt collector may call your family members, neighbors, friends or the workplace unless it is only to know about your location.
  4. Using improper language: A debt collector should abstain from using improper or abusive language with the debtor. He should also not resort to using threat in order to collect the debt from you.
  5. Threatening debtors: Debt collectors cannot make false threats like putting a lien on your property or filing a lawsuit unless it really means to do it and it is legal. If a debt collector threatens you falsely, file a complaint with the FTC and also your State Attorney General's office.
  6. Threatening to claim benefits: Debt collectors are not allowed to claim your federal benefits like Social Security or your retirement benefits. If they say they will, then it is illegal.
  7. Detailed information on the debt: Once a debt collector contacts you, he is responsible to send you a notice outlining how much money you owe and what you should do if you do not owe that money.
  8. Debt validation: If you are being called for a debt that you do not owe, you may request a debt validation within 30 days. The debt collector should validate the debt and failure to do it should get the information removed from your credit report.
  9. Sue debt collector: You also have the power to sue a debt collector in state or federal court for violating the law within a year of the law being violated. If you have the case in your favor then you may recover the monetary damages incurred plus an additional amount of up to $1000 from the debt collector.
  10. Claiming federal benefits: After the Congress passed the Debt Collection Improvement Act, it is stated the government can take a portion of the federal retirement, salary (federal) and benefits from Social Security if there are any non-tax debts that you owe to the government.

How can you contact Redline Recovery Services?

You may write to this company at the Redline Recovery address:

Redline Recovery Services, LLC
11675 Rainwater Drive, Suite 350
Alpharetta, GA 30009

To call, here is a list of Redline Recovery phone numbers:
For clients - 800-269-7140
For debtors - 877-531-0333
Buffalo office - 866-316-3248
Houston office - 713-423-1020

Figured out ULQ is actually Redline Recovery. Won...
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Figured out ULQ is actually Redline Recovery. Wondered if anyone else has had issues with them cursing, threatening and calling after hours?

Redline Recovery Services, a collection agency is another bad organization that collects illegal debts preying on the consumers.

Their mailing address is:

2350 North Forest Rd
Getzville, NY 14068
Phone: (678) 297-7510
Fax: (678) 297-2925

Sub: #1 posted on Tue, 09/13/2005 - 11:40

roxette roxette

(Posts: 4009 | Credits: )

In October 2004, I made a commitment to Redline Recovery Services to pay 50% of my debt. They agreed, collected my money by withdrawing it from my account (BIG MISTAKE). After my 4 scheduled payments were done and collected, they withdrew more money without my authorization. Kelly Duggan was the account manager - As you may know, she's Redline's right hand man and she's a liar. She indicated that they would send me my statement stating that my account is paid in full and guess what, it's October 2005 and I still haven't received this letter and now another collection agency has this account and they're trying to make me pay what I have already paid. After almost 2 years of certified mail being sent to them including to their CFO, Howard Gibbs, I have yet to receive anything from this fraudelent company. So here I am, sending a two page letter to the new creditor along with a 20 page attachment of my letters send to Redline Recovery including copies of the cashed checks they received. Redline Recovery will stick it to you and now I have to get legal counsel of my own, because I'm being threatened by the new creditor.

Sub: #2 posted on Wed, 09/28/2005 - 03:47


Hi Redline

Welcome to the forums. It is necessary that you take the necessary actions against Redline Recovery so that your credit file is shown in a positive way to your future lenders. You are just not required to pay on something for what you have already paid. Moreover, you have the proof of your payments made.

I will also suggest you to explain this matter to the credit bureau that is updating your accounts. Basically, it is one single update of your accounts that will solve this matter forever. The credit bureau will conduct an investigation with your information providers and update your file as required.

You will get a free copy of your credit report showing the changes in your accounts. Send your explanation highlighting the entry through certified mail with return copy requested. In this way, you will be able to track your information.

Do let us know if you have any doubts regarding this matter.


Sub: #3 posted on Wed, 09/28/2005 - 10:51

roxette roxette

(Posts: 4009 | Credits: )

Just got a phone call from redline recovery (didn't answer but called back the number to see who it was)Thye have never talked to me before but that first phone call was already threatening!

Sub: #4 posted on Thu, 09/29/2005 - 07:43



If you wish to keep yourself in safe side, you can record all the telephonic conversations held between you and Redline Recovery. Some state laws mention that you need to inform the other party about the call being recorded. You can confirm this information in the attorney general office in your state.

If it is not mandatory to inform about the call being recorded, you can list down the name of the person who called you. Recording the date and time will also be helpful. Later, you can present it to your lawyer and file a case against them on charges of harassment. Also you can file your complaints at the FTC, BBB and the state attorney general office.

Sub: #5 posted on Thu, 09/29/2005 - 09:11

ben ben

(Posts: 2034 | Credits: )

Redline Recovery keeps caling looking for my ex husband which the calls did not start until we were separted and he says he never gave out my new number. They keep calling asking him they have been give his number and told this number never belonged to him. Is there a way to stop them from calling?

Sub: #6 posted on Tue, 12/20/2005 - 10:55


This call from the Redline Recovery is nowhere related to you. So, you should send a cease and desist letter and legally force them to stop calling you.

As per the federal laws, they should stop calling you after they have received your cease and desist letter. If they call, they will be violating the federal laws. Some states allow recording of the phone calls. If it is permissible in your state, you can record the call and give to your lawyer for legal actions. If it is not permissible, inform the other person that you are recording the calls for legal actions. Make sure that you remember to inform him before you start recording it, otherwise, they will file back with charges on violation of the state laws.

At present you will have to draft a cease and desist letter. Samples of it are available in this forum. You can draft it accordingly and send it to their mailing address. Your letter should be sent certified with return receipt requested. You will know that they have received your letter on the specified date. This will work as a proof about the actions taken from your side.

Sub: #7 posted on Tue, 12/20/2005 - 12:17

ben ben

(Posts: 2034 | Credits: )

Redline Recovery actually called back the next day I told them I had nothing to do with this bill so let me speak to a supervisor they say my number will be removed and they will not call back but do you think I believe that. I will get started on the letter after the holidays. Thank you for your help.

Sub: #8 posted on Fri, 12/23/2005 - 09:14


Make sure you send it to Redline Recovery by a method that makes them sign for it upon receipt.

Sub: #9 posted on Wed, 01/04/2006 - 09:25


Been in these shoes,

The best way is to send the letter to Redline Recovery through certified mail along with the return receipt request. Once the mail is picked, the company will have to sign on the green slip.

Sub: #10 posted on Wed, 01/04/2006 - 12:38

david david

(Posts: 1231 | Credits: )

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