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West Asset Management - Key complaints and the ways to deal with them

West Asset Management, Inc. is a third party collection agency that purchases junk debts from creditors. It is a subsidiary of West Corporation that provides outsourced communications solutions. West Asset Management, Inc. is based in Georgia. Have a look at the topics below to know about the debtors’ experience with West Asset Management, Inc.

Debtors' feedback on West Asset Mgmt

Debtors dealing with West Asset Mgmt have talked about their experiences with this CA in our forums. Read through their experiences and get an idea about what it's like dealing with this CA.

  • Not validating debts: According to debtors, West Asset Management collection agency may not validate debt and disclose any information on the dues even after repeated requests. They may call you for payments on accounts that have already been disputed with the original creditors.

    One consumer asked the CA to provide an accounting of the services provided, but West Asset Mgmt refused to do so repeatedly. Instead, they asked the consumer to prove that he didn't owe the money.
  • Suspected scam: Some consumers have received calls from West Asset Mgmt regarding debts they didn't owe. Some of them were current on their bills and others had never taken out the account in question, which makes these consumers suspect West Asset Mgmt may be involved in scams.

    One consumer claims that West Asset Management had called her relatives in order to find out who was handling her deceased husband's estate. Neither the consumer nor her deceased husband owed any money to a creditor or collection agency. The consumer was surprised that the West Management was able to get the contact numbers of these relatives. When the consumer tried calling the company, her call was put on hold repeatedly and she couldn't get any answers.
  • Offensive messages: Some consumers have complained that West Asset Management calls at odd hours of the day and sends offensive text messages.
  • Threatening calls: Consumers have reportedly received threatening calls from West Asset Mgmt concerning past due accounts. The CA has threatened to pull consumers' credit reports and withdraw money from their accounts without authorization.
  • Harassing calls and rude behavior: One consumer has reported that West Asset Management harassed him about an account that was being paid through a debt solutions program. The CA claimed that they had received the debt only a few days before and they'd already begun collection procedures.

    When the consumer told the CA that he had begun to pay under a program, the CA representative didn't like it and behaved in a rude and unprofessional manner. The representative stated that the consumer should only make payments to the CA, which would have meant the consumer would have been paying the debt twice. The consumer refused to make payments to the CA and they threatened to pull the consumer's credit report and find if the debt had been resolved.
  • Calling the wrong person for payment: According to one consumer, West Asset Management collection agency called his number asking for someone else. The CA harassed him repeatedly for someone else's debt and when the consumer asked them to quit calling, the CA hung up on him.

How to deal with West Asset Management

If West Asset Management collection agency harasses you for payments and you're not sure whether you owe the money then ask them to validate the debt. If they can prove that you owe the debt, then check the Statute of Limitations (SOL) in your state. If the SOL has expired, the CA cannot sue you for the debt. If you work out an agreement with the CA and default on that agreement, the SOL will restart.

You can also negotiate a settlement of your debt if you can't pay off the balance in full. If you don't feel you can negotiate with the CA on your own, you should seek help from a debt settlement company who'll negotiate on your behalf.

If the debt has already been repaid, and West Asset Mgmt keeps harassing you for payments, send them a Cease and Desist letter. Let them know that you're well aware of the FDCPA, and they should stop all communication with you because the account has already been paid. You can contact West Asset Management at:

West Asset Management, Inc.
2253 Northwest Pkwy SE
Marietta, GA 30067-8764
Phone: (888) 433-2886
Fax: (770) 618-3742

If West Asset will not stop harassing you, file a complaint with the FTC and your state's Attorney General. You can get contact details of the State Attorney General from a listing available in the website of National Association of Attorneys General.

how do i get my phone number removed from west ass...
member profile picture
Posts: 2
Credits: 0

how do i get my phone number removed from west asset management system. for three years now they call me off and on about someone that i don't even know. and each and every time they say that they will remove my phone number, but they still call, i complain, then they call again and on and on and on...

Try writing west asset management a letter explaining the situation. Tell them not to call you anymore, they won't.

Sub: #1 posted on Mon, 11/27/2006 - 17:18

finsfan13 finsfan13
(Posts: 6919 | Credits: )

west asset mgmt refuse to give me their address...

Sub: #2 posted on Mon, 11/27/2006 - 17:20

johnsanto johnsanto

(Posts: 2 | Credits: )

hang on, let me see what I can find about West asset management...

Sub: #3 posted on Mon, 11/27/2006 - 17:22

finsfan13 finsfan13
(Posts: 6919 | Credits: )

Send West Asset Management collection agency a letter via certified mail requesting them to stop. ALso send a complaint to the FCC and/or FTC. The FCC has a web based complaint form for you to print out and send along with a copy of the letter you sent to the collection agency. Once you have completed these 2 steps you will never hear from them again.

Sub: #4 posted on Mon, 11/27/2006 - 17:23

jimbeem jimbeem

(Posts: 42 | Credits: )

ok, here are two different addys..Try them both..

220 sunset blvd ste A
Sherman, Texas 75092

3795 corporate ct dr
Earth city Mo 63045


Sub: #5 posted on Mon, 11/27/2006 - 17:27

finsfan13 finsfan13
(Posts: 6919 | Credits: )

The FDCPA provides for "reasonable disclosure" for a collection agency's physical address. If you have a phone number they are calling from please post it here. finsfan13 is awesome with the info!

Sub: #6 posted on Mon, 11/27/2006 - 17:57

jimbeem jimbeem

(Posts: 42 | Credits: )

Thanks Jimbeem..I've noticed that you are pretty darn awesome with the info yourself!! You are definitely a huge asset, I'm glad you found us.

Sub: #7 posted on Mon, 11/27/2006 - 18:12

finsfan13 finsfan13
(Posts: 6919 | Credits: )

800-270-1022 is the number West Asset Management collection agency gave me to call them. does anyone have a way of collapsing their phone system or to give them a cpu flu? after all the headaches i've had from them it would seem only fair!

Sub: #8 posted on Tue, 11/28/2006 - 21:28


West Asset Management, Inc.
P. O. Box 725169
Atlanta, GA 31139
(800) 270-1022

Sub: #9 posted on Tue, 03/06/2007 - 10:16


The address I have for West Asset Management is:

West Asset Management, Inc.
P.O. Box 2348
Sherman, TX 75091-2348

Sub: #10 posted on Tue, 03/06/2007 - 14:07

brownsugar brownsugar

(Posts: 1389 | Credits: )

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