I'm in some financial trouble...as is everyone else these days. Here's my scoop.
One year ago, my Citi CC was at 46,000. The person I spoke to on the phone set up a payment plan. She told me it was no interest, no late fees and paying down principle. Well, as of today, I found out that was untrue. This whole time I've been getting late fees and finance charges, etc. The man on the phone today, noticed she didn't set it up correctly and only set up drafts to be taken out each month for 1 year.