One topic thing missing in all of these posts is that nobody is talking about ACTION. ACTION is the way this program works. Without it Tom321 has a lot of good points. With ACTION you have a good case for new Terms & Conditions. What I mean is this:
1. Send them a letter with your bill that asks them to consider the changes you are requesting to the terms & conditions. You send a payment, for your normal monthly payment & whatever you have over due. This shows your compliance with the current terms and conditions.