At the crossroads of finance and technology, as a lawyer, I can think of one example that stands out. An AI-powered advanced analytics system was put into effect by a medium-sized bank. In addition to enhancing customer experience, this system also facilitated regulatory compliance at the bank. Money laundering and customer verification protocols became more efficient.
The result was two-sided: first, customers seemed happier with services tailored to their needs; second, the bank faced fewer risks by improving its compliance based on operations.
Image
