I made the mistake of setting up a payment plan with them for a Dell Financial Services account that i was behind on without asking for a written agreement, they took the money out directly from my card, tho, this month they missed it and didnt withdrawl the 180 they agreed to, i have tried to call and speak with a rep to pay it, but i keep getting redirected no joke 4 times to a voicemail, after reading all the comments on them here, i am very concerned as to what they are doing, i was excited to finaly be getting one of the debts i owed paid off, but now im concerned they may be pulling a fa