So i had a Macy's card, which i used for a very small purchase (under $10). When i went to check my balance online (at Macys.com) my account indicated a balance of $0. I have several credit cards and am always very timely with my payments, so i figured i had paid this small balance. Even to this day, the online account is still showing as $0, so i'm pretty sure there is something wrong with the functionality of the online account. The account was with Citicards, and is now being handled by UCB. The balance is now up to about $138, based on a series of late charges.