I received a letter from Arrow Financial Service about a debt. I sent a DV letter and they responded with another letter saying they received my request and per the fdcpa they must mail verification before they take any further steps to collect. Then: If we choose to engage in further collection activity, we will first mail to you verification of this debt. Does this mean they can't validate or what? Has anyone else received anything like this. I never did receive any phone calls from Arrow (thank goodness).