Just got an email this morning from the BBB. Making strides, but still not to my satisfaction. It goes something like this, and I am paraphrasing. . .she knew the terms, she understood the terms, blah, blah, blah and then comes the "offer", as a courtesy, we will extend to the customer a one time offer of $120 on the original $390 loan, since she has only paid $270.00 on that amount. This must be sent by Monegram and no later than the 29th of February. Not to bad if I had only paid $270.00 but I have paid $360.00, to date.