I just received a phone call from RMS today, I recorded it, in the process I caught him on a few violations.
1. He didn't verify my identity before discussing details on the debt.
2. He didn't read the mini Miranda disclosure
3. When I requested validation he requested a "good faith" payment to send out the validation (he attempted to collect as a rebuttal for validation)
3a. When I reminded him that collection attempts were to cease once validation is requested he stated "this is not customer service, this is collections, and the collections will continue.
4.