I have some debt which was racked up due to medical issues. It is in the 10-11k range on unsecured cards, I have been with NovaDebt credit counseling since March and, I couldn't be happier with them. In fact, my credit score has gone up 51 points since I began making payments through them.
Anyways, HSBC happened to "misplace" a payment Novedebt sent to them thus, taking me out of the debt management program. I received a letter and a phone call the day after (Tuesday and Wednesday of last week).