After reading a good book on the subject, I just started the journey 2 months ago. I stopped paying my BOA account (bal: $28K). I have several other cards to work out, but this was the largest. I send a nice letter explaining my situation and that I couldn't pay right now. I received a nice reply thanking me and asking that I call them to work out a repayment plan. I have not had ANY phone communication. Just sent out a second letter yesterday thanking them for their offer of a payment plan and reiterating my circumstances. I asked that they not call me at work so they've stopped.