I settled my AmEx account for roughly 35% three months, but still have not received a zero-balance letter. I called AmEx last night to request such a letter and they informed me that while my account is settled, the balance will remain forever.
I was incredulous. According to the rep, the settlement will be reported to the credit reporting agencies and AmEx will no longer pursue the remaining balance, but I can never get rid of that balance. I went back and checked my settlement letter, and sure enough, it doesn't say anything about a zero balance.
What can I do? Am I totally screwed?