I was in the process of filing complaints with our AG office and read at the bottom of the form that the complaints become public record. Hmmm, I am trying to keep this as private as possible so am having second thoughts now. Maybe I won't be pursuing a $960 refund after all. : ( I am going to try and call the AG office this afternoon to see if I can get some guidance. The companies must (or soon will) know that I didn't file a complaint because they would be notified by the AGs office, too. The one that wants me to sign a release gave me until next Monday so I still have some time.