Purchased a cell phone from Wireless Experts 12/07, and after a long wait, received an EMPTY box. After nearly four hours of trying to reach Wireless Experts by phone I was told by Mike at Wireless Experts (four hours later!!!) to file a claim with FedEx and complete an RMA form and fax it to Wireless experts. I did both promptly. FedEx returned to my home and collected the empty box the next day. After weeks of ABSOLUTELY NO COMMUNICATION from Wireless Experts, I began to email and call again to check my claim status.