Hello, first off let me say that I use to be from the dark side. I was a collections agent for a large bank. That was up until today. I was very good at my job, and very customer service oriented, I did not use harsh language or tactics that I always hear about. In fact I had many letters framed on my office walls from customer thanking me for the help. However as I said earlier I was called into an office and my supervisor and someone whom claimed was a VP, said they had to let me go.