Wish me luck everyone. NCO has an Amex account of mine for about $450.00. I don't dispute I owe it, but I am having financial difficulties. I've tried to talk to NCO to no avail. I sent them a Cease and Desist letter that was received and signed for on Aug. 28th. Today (Aug. 30) they called me at my office. I explained the Cease and Desist. The lady said, "I don't see it in the computer, therefore I don't have to abide". The law clearly states once it's been received by the company, communication must stop except for a couple of extenuating circumstance.