I keep getting calls throughout the day from these people, they call my cell and home number back to back. They leave at least 3-4 messages on my home number, but not on my cell, I have all their number routed to go straight to voice mail, but at the end of the day it shows approx 5 missed calls from them. I did have an account with Lane Bryant, but I do recall paying a little extra for the protection plan in case I lost my job..which is what happened, therefore couldn't pay all my bills.