Good morning everybody,
As I read the posts, I read a lot of horror stories about collectors who are committing numerous fdcpa don'ts. Why, I will never even try to understand. What made me a successful and well liked collector is certainly missing in all these cases. Allow me to share with all of you, the whole collections process through my eyes, how I realy think it should be.
I have always approached borrowers with an open mind. I don't know them, or what is happening with them, therefore the tone I take with them is neutral, calm, and unassuming.