Hey everyone. First, thanks for the great site. I've learned so much.
I had a question and was wondering if you guys could help out. Why do collection agencies use phone calls instead of sending bills / letters out?
I have received numerous calls from agencies and they simply expect me to pay a large amount of money over the telephone to a complete stranger. That's ludicrous. But I never receive bills or letters in the mail. And when I ask them to send me a statement, they never do.
And they will never share telephone numbers or addresses over the phone either.