Long story short. I was forced to close my business in november due to poor sales. With this I had a balance on my business amex account that could not be settled at the end of the month as usuall. I called a week before my actual payment was due, explained the situation to Amex and was enrolled into a care program which allowed we to make the payments over a year with no penalties or late fees. I have made may payment every month and now I found out they have reported it as a charge-off. I call and they explained that being in the care program only stops late fees and not reporting.