I was wondering if anyone has had dealings with them. That scored an "F" on the BBB site. What is going on is that we are making payments to them through our credit counselors and they continue to call stating that Bank of America won't work with credit counslors and we need to contact Bank of America? I just think this is strange and they are cashing the payments and even state that they are receiving payments. Basically they want to settle the account and state we are only paying the interest. The account is closed, so there shouldn't be anymore interest charged.