Here is my situation. I had a credit card with Newport News in the early 2000's. I was behind on my payments and I called and got a payoff amount and mail them their last payment with a cashiers check. My check was dated 7/3/02. It cleared the bank of 7/17/02. Also, included with my payment was a letter that my account per our conversation would be paid in full. On April 16, 2008, I received a call from Mann Bracken, LLC regarding this matter. I faxed them a copy of the letter and check and thought this was taken care of.